Rexpondo, Service Desk Software Solution

Ticketing and ITSM software for IT Support, Team management and Customer Service.

Available in Cloud and On premise.

A Service Desk system taylored on your needs

A Service Desk system that guarantees maximum flexibility for your business needs from Customer Service to the management of the Corporate IT infrastructure.

Ticketing

Use the ticketing system for your company’s internal needs and issues and for your customer services. Monitor response times and assign tickets to available operators.

ITSM

An ITSM system that integrates all the best ITIL practices. CMDB, Process, and Change Management, along with many other features to organize your IT infrastructure.

AI & Automation

AI & Automation

Enhance your service with AI agents powered by the latest large language models (LLMs) to naturally respond to user inquiries
24/7.

Rexbot: Rexpondo's AI Chatbot

Transform assistance with AI and provide 24/7 service.

AI agents powered by large language models (LLMs) are designed to engage in natural conversation with users, offering responses and options that dynamically update as the discussion progresses.

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A software born as a Fork of ((OTRS)) Community edition

Rexpondo still guarantee security updates, support and new features for all those companies that up to now have invested in OTRS.

Essential for managing
Customer Service and IT support

Over the years we have matured extensive experience in many sectors
and we cannot wait to take on new ones.

Finance

Rexpondo is the most versatile solution on the market for Ticketing and ITSM.

Customer service

Customer service

A powerful and customizable solution designed to handle large-scale operations.

Assistance centers

Assistance centers

People-focused progression planning helps retain talent.

Government and Public Agency

Government and Public Agency

As testified by our clients, Rexpondo is the most suitable solution for the needs of PA.

Education

Coordinate responses to student inquiries and staff support requests.

Other industries

Other industries

The high level of customization makes Rexpondo adaptable to various requirements.

Rexpondo is also accessible via the App!

Use Rexpondo wherever you are.

Join the customers who have already chosen Rexpondo

bic

mitsu

bata

engineer

open

law

banco

Ferroli

sea-vision

Paytipper

tal

paler

bvtec

piemonte-orientale-rexpondo

Have you seen Rexpondo yet? Book a demo!