Rexpondo, Service Desk Software Solution

Ticketing and ITSM software for IT Support, Team management and Customer Service.

Available in Cloud and On premise.

A Service Desk system taylored on your needs

A Service Desk system that guarantees maximum flexibility for your business needs from Customer Service to the management of the Corporate IT infrastructure.

Ticketing

Use the ticketing system for your company’s internal needs and issues and for your customer services. Monitor response times and assign tickets to available operators.

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ITSM

By adding the ITSM module, Rexpondo becomes an ITSM system embracing all best ITIL practices. It provides CMDB, Process and Change management and other functionalities.

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AI & Automation

Enhance your service with AI agents powered by the latest large language models (LLMs) to respond naturally to user requests 24/7.

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.rexpondo/service-desk-solution

A software born as a Fork of ((OTRS)) Community edition

Rexpondo still guarantee security updates, support and new features for all those companies that up to now have invested in OTRS.

Rexbot: Rexpondo's AI Chatbot

Transform assistance with AI and provide 24/7 service.

AI agents powered by large language models (LLMs) are designed to engage in natural conversation with users, offering responses and options that dynamically update as the discussion progresses.