Rexpondo is now integrable with Yookey, an advanced solution based on the Keycloak Identity and Access Management system. The integration of these two systems combines the capabilities of a flexible and efficient helpdesk software with centralized management of corporate identities. The result is enhanced access security, streamlined request management, and an optimized, simplified user experience.
Integration of Helpdesk Software with IAM Systems
The IAM (Identity and Access Management) is a key element of IT infrastructure in modern businesses. IAM encompasses a set of tools and technologies designed to manage digital identities and regulate access to corporate resources. These systems play a crucial role in verifying user identities, managing permissions, and monitoring their activities.
Although helpdesk software and IAM systems operate in distinct areas, helpdesk software like Rexpondo can greatly benefit from integration with identity and access management systems. These components are closely related and can gain significant mutual advantages when integrated effectively.
The integration represented by the collaboration between Rexpondo, a helpdesk and ticketing software, and Yookey, an advanced solution for enterprise identity management (IAM), offers a concrete example of optimal synergy between systems
Benefits of IAM and Helpdesk Integration
Among the potential benefits of integrating helpdesk software with an IAM system, the following stand out:
- Improvement of Security: This involves two key aspects:
- Minimization of unauthorized access risk: The integration allows for real-time validation of user identities, ensuring that only authorized individuals can access the helpdesk system.
- Advanced protection of credentials: Users can independently manage the reset or recovery of their passwords through the IAM system.
- Optimization of Processes: This is achieved through the possibility of unified access and centralized management of accesses. With an IAM system supporting Single Sign-On (SSO), users can access the helpdesk system and other applications with a single authentication, reducing login times.
- Advanced Monitoring: Greater traceability of activities is ensured through detailed logs of helpdesk operations and IAM activities, improving the ability to identify anomalies. It also makes significant progress in threat detection capabilities, such as failed access attempts or frequent password changes.
Management of MFA (Multi-Factor Authentication) in Helpdesk Systems
Identity and Access Management (IAM) systems can introduce multi-factor authentication (MFA) as an additional security element, designed to strengthen protection when accessing digital systems.
Multi-factor authentication (MFA) is a fundamental security measure to protect digital systems. By requiring users to verify their identity through at least two methods to gain access, MFA significantly enhances protection against unauthorized access attempts.
The integration between an IAM system and helpdesk software, which includes multi-factor authentication (MFA), can significantly improve corporate security.
Compliance with NIS 2 Directive
Multi-factor authentication (MFA) can be implemented for high-risk operations in the helpdesk system, such as modifying roles or access privileges, resetting passwords, or opening security-related tickets. This integration allows for better adherence to security standards and regulatory compliance.
Many cybersecurity regulations (e.g., GDPR, NIS2, ISO 27001) require the use of MFA to access critical systems, improving corporate compliance.
In particular, the NIS2 Directive establishes stricter rules to strengthen the security and protection of networks and information systems. Although it does not mandate the universal use of multi-factor authentication (MFA), it strongly recommends it as an essential measure to safeguard access to sensitive systems and data.
MFA is a crucial security strategy in the context of protecting information and critical infrastructures and is highlighted as one of the measures to adopt to ensure a high level of defense against cyber threats, also due to advanced traceability and monitoring.
The integration between Rexpondo and Yookey
To ensure a gradual and effective integration between an IAM system and a helpdesk, it is useful to follow some best practices that can be implemented, including:
- Progressive Adoption: Introduce the integration gradually to reduce risks and optimize compatibility.
- Continuous Review: Another key element is monitoring, defining performance indicators that allow for continuous and ongoing improvements over time.
- Training and Ongoing Support for Staff: Provide staff with the necessary training and continuous support to maximize the benefits of the integration.
An ideal integration configuration is between Rexpondo, a helpdesk software, and Yookey, an advanced IAM solution. Yookey offers centralized management of corporate access and identities, integrable with other services through E-box, a solution based on the open-source software Passbolt.
This synergy enhances operational efficiency and ensures a high level of security in business processes
