Open source Service Desk platform tailored on your needs

Rexpondo is an Open Source ticketing and ITSM software tool based on ((OTRS)) Community Edition.

Open source and Fork based solution

Rexpondo was born as an ((OTRS)) Community edition fork, incorporating all the most important features.

Deliver every Monday, 6 PM
developer at work

Ticketing & ITSM solution Customized and integrated

API available to integrate Rexpondo into your IT system. Some integrations have already been implemented. For any other request our IT department is at your disposal.

  • REST API: Link programs quickly, easily, and straightforwardly
  • LDAP and SSO: user/rights management options and easy Single Sign-On
  • and…everything you want!

Main features

A set of features to meet every need

Incident management

Restore IT operations quickly with minimal service interruption

Problem management

Identify the root cause of issues, prevent and minimize the impact of future disruptions

Multichannel support

Access customer information, use email and chat, or integrate Rexpondo with your phone

CMDB

Keep track of the status of your software and hardware infrastructure

Change management

Clear standardized methods and procedures for managing changes

Reports

Metrics and lists can be exported as PDF, CSV, SVG, PNG or Excel files and processed as you wish

SLA and priority

Set a specific reaction or solution time with an easy and quick configuration

Helpdesk

Keep track of all your customer requests and monitor their status

GDPR compliance

Compliant with the European General Data protection Regulation (GDPR)

The solution for your business
No licence costs for operators and users and no limit on number. Keep track of all tickets, reduce request answering times and keep control of your assets.

OPEN SOURCE

Save money without sacrificing performance and data security.

ITIL COMPLIANT

Rexpondo is the perfect system for implementing ITIL best practices.
On-premise or Managed

Choose the configuration you prefer. We are totally flexible

Features Comparison
On-premise
Managed

Incident management

Problem management

Change management

GDPR compliance

CMDB

Multichannel support

Reports

SLA management

User portal

Helpdesk

Customizable Workflow

Mobile app

Android & iOS

REXImprovedBulk plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXShareSearchTemplate plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXOAuth2 plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXSAML plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

Updates included

Upon agreement with customer

Technical support

Included in the cloud plans, for on premise installations there is a fee

Backup & disaster recovery

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An ITSM solution
ITIL compliant

Rexpondo is an ITIL compliant solution based on standardized ITIL processes. We have chosen this framework for the software structure, to pursue the best practices of Service Management.

ITIL is the most widely used framework in ITSM and process management, whose purpose is to provide guidelines and best practices in order to improving the quality of IT services delivered and reducing costs.

itil rexpondo framework
Consulting

Consulting

Our team is made up of professionals with extensive experience in various IT and management consulting fields

Training

Training

Increase the skills of your team with online and traditional courses diversified by role and level of access

Our services

A suite of services that continues to evolve to provide high added value services to our customers.

Support

Support

A support service customised on your needs. Tell us what you need and we will find the ideal solution to meet your needs
Customization

Customization

Personalize the platform
based on your requirements. Add new functions or discover the add-ons available

Software migration

Software migration

Do you want to migrate? Our team can help and advise you during all stages
of the process

Ready to get started?

Talk with a sales expert and discover the Rexpondo platform.

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