IT Ticketing System cloud managed or on premise

Rexpondo is the Ticketing software based on the Open source solution ((OTRS)) Community Edition.
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rexpondo dashboard customer portal

Helpdesk for Customer service and Employee experience

Rexpondo adapts to the needs of your customers and the support requests of your employees thanks to its high level of customization.
Rexpondo is more than a Ticketing system.

Customer service

The best assistance for your customers. Improve response times, establish SLAs, meet the customer’s needs and increase the customer loyalty.

Team management

Manage your service teams. Monitors from taking charge to resolving the fault. Keep easily track of the work in progress.

Internal support

Our help desk solution makes it easy to support and share information. Coordinates people, processes, and technology.

A modern Ticketing software solution for all your needs

Rexpondo was born as an ((OTRS)) Community edition fork and inherits all its main features.

Rexpondo is the ideal IT Ticketing system for service management that easily adapts to different business needs thanks to its highly customizable structure. Rexpondo can meet the needs of Customer service and internal support with the employees.

Personalized Recommendations

Deliver every Monday, 6 PM

Main features

A set of features to meet every need

Incident management

Restore IT operations quickly with minimal service interruption

Problem management

Identify the root cause of issues, prevent and minimize the impact of future disruptions

Multichannel support

Access customer information, use email and chat, or integrate Rexpondo with your phone

App

Monitor the status of tickets and interventions and interact from anywhere

Helpdesk

Keep track of all your customer requests and monitor their status

SLA and priority

Set a specific reaction or solution time with an easy and quick configuration

Reports

Data exportable as PDF, CSV, SVG, PNG or Excel files and processed as you wish

Change management

Clear standardized methods and procedures for managing changes

GDPR compliance

Compliant with the European General Data protection Regulation (GDPR)

Maximum flexibility
Choose where to install it

Cloud

Enjoy the benefits of a managed solution. Take care of your business and we’ll take care of the rest.

On premise

Install Rexpondo wherever you like.

Managed or Self hosted

Choose the configuration you prefer. We are totally flexible

Features Comparison

On-premise

Managed

Incident management

Problem management

Change management

GDPR compliance

CMDB

Multichannel support

Reports

SLA management

User portal

Helpdesk

Customizable Workflow

Mobile app

Android & iOS

Rexbot

AI Chatbot system

REXImprovedBulk plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXShareSearchTemplate plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXOAuth2 plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXSAML plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

Updates included

Upon agreement with customer

Technical support

Included in the cloud plans, for on premise installations there is a fee

Backup & disaster recovery

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A Customized and integrated Ticketing system

API available to integrate Rexpondo into your IT system. Some integrations have already been implemented. For any other request our IT department is at your disposal.

  • REST API: Link programs quickly, easily, and straightforwardly
  • LDAP and SSO: user/rights management options and easy Single Sign-On
  • and…everything you want!
Consulting

Consulting

Our team is made up of professionals with extensive experience in various IT and management consulting fields

Training

Training

Increase the skills of your team with online and traditional courses diversified by role and level of access

Our services

A suite of services that continues to evolve to provide high added value services to our customers.

Support

Support

A support service customised on your needs. Tell us what you need and we will find the ideal solution to meet your needs
Customization

Customization

Personalize the platform
based on your requirements. Add new functions or discover the add-ons available

Software migration

Software migration

Do you want to migrate? Our team can help and advise you during all stages
of the process

Ready to get started?

Talk with a sales expert and discover the Rexpondo platform.

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