ITSM software ITIL aligned

Rexpondo is the Ticketing software based on the Open source solution ((OTRS)) Community Edition.

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An ITSM solution ITIL compliant

Rexpondo is an ITIL compliant solution based on standardized ITIL processes. We have chosen this framework for the software structure, to pursue the best practices of Service Management.

ITIL is the most widely used framework in ITSM and process management, whose purpose is to provide guidelines and best practices in order to improving the quality of IT services delivered and reducing costs.

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consulting table on Ticketing and ITSM processes
itil structure

Main ITSM features

A set of features to meet every need

CMDB

Keep track of the status of your software and hardware infrastructure

Problem management

Identify the root cause of issues, prevent and minimize the impact of future disruptions

Incident management

Restore IT operations quickly with minimal service interruption

Change management

Clear standardized methods and procedures for managing changes

Asset management

Optimize asset utilization and avoid vulnerabilities

Workflows

Customizable workflows with a visual interface

Service catalog

Cataloging of information on all IT services, monitoring and reporting.

Knowledge management

Quality of services offered, knowledge and information sharing.

GDPR compliance

Compliant with the European General Data protection Regulation (GDPR)

Maximum flexibility
Choose the installation you prefer

Cloud

Enjoy the benefits of a managed solution. Take care of your business and we’ll take care of the rest.

On premise

Install Rexpondo wherever you like.

On premise or Managed

Choose the configuration you prefer. We are totally flexible

Features Comparison

On-premise

Managed

Incident management

Problem management

Change management

GDPR compliance

CMDB

Service Catalogue management

Reports

SLA management

User portal

Helpdesk

Customizable Workflows

Mobile app

Android & iOS

Rexbot

AI Chatbot system

REXImprovedBulk plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXShareSearchTemplate plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXOAuth2 plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

REXSAML plugin

Plugin included in cloud plans, but it can be activated for a fee also for on premise installations

Updates included

Upon agreement with customer

Technical support

Included in the cloud plans, for on premise installations there is a fee

Backup & disaster recovery

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developer at work

Customized and integrated ITSM solution

API available to integrate Rexpondo into your IT system. Some integrations have already been implemented. For any other request our IT department is at your disposal.

  • REST API: Link programs quickly, easily, and straightforwardly
  • LDAP and SSO: user/rights management options and easy Single Sign-On
  • and…everything you want!

Fork based software solution

Rexpondo was born as an ((OTRS)) Community edition fork, incorporating all the ITSM features.

Deliver every Monday, 6 PM
Consulting

Consulting

Our team is made up of professionals with extensive experience in various IT and management consulting fields

Training

Training

Increase the skills of your team with online and traditional courses diversified by role and level of access

Our services

A suite of services that continues to evolve to provide high added value services to our customers.

Support

Support

A support service customised on your needs. Tell us what you need and we will find the ideal solution to meet your needs
Customization

Customization

Personalize the platform
based on your requirements. Add new functions or discover the add-ons available

Software migration

Software migration

Do you want to migrate? Our team can help and advise you during all stages
of the process

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