We are pleased to welcome AIFA (Italian Medicines Agency) on board. Starting from October 1, 2024, Rexpondo has been integrated into the agency’s digital infrastructure, becoming the primary ticketing system for managing internal and external support requests. It ensures assistance and provides useful information for resolving any user-related issues (more details in this article).
For users already registered with AIFA’s Online Services, a helpdesk service will be available, allowing them to manage their tickets. Users will be able to submit new reports or review existing ones.
The new Rexpondo Customer Portal represents a significant step forward in handling support requests for professionals working with AIFA. It offers a more intuitive and accessible platform that is continuously updated.
